Shipping & Delivery Policy

Order Processing

• Orders are normally packed and dispatched within 2�3 working days after successful order confirmation and payment.
• Once your order has been shipped, tracking information will be shared through your registered email address or mobile number.
• Orders containing multiple products or large quantities may require additional processing time.
• Orders will be processed only after successful payment confirmation.

Shipping Schedule

• Orders are normally processed and dispatched from Monday to Friday.
• Orders are not normally dispatched on Sundays or public holidays in India.
• Orders placed after 3:00 PM IST may be processed on the next working day.
• Orders placed during weekends or public holidays will be processed on the next available working day.

Estimated Delivery Time

• Standard delivery normally takes 5�7 working days after dispatch.
• Delivery timelines may vary depending on the destination, PIN code, courier availability and local delivery conditions.
• Remote or rural locations may require additional delivery time.
• Delivery estimates are provided for reference and are not guaranteed delivery dates.

Order Tracking & Support

Once your order has been dispatched, the courier tracking number or tracking link will be sent to your registered email address or mobile number.

If your order has not arrived within 7 working days after receiving the dispatch notification, please contact our support team with your name, mobile number and order number.

Shipping Charges

Shipping charges may vary depending on the product quantity, package weight, delivery location and destination PIN code.

Applicable shipping charges will be calculated and displayed during checkout before payment is completed.

Free-shipping offers, when available, may be subject to minimum order values, selected locations or promotional conditions.

This shipping policy primarily applies to orders delivered within India.

International Shipping

International shipping may be available for selected products and destinations. Customers who require overseas delivery should contact our support team before placing an order.

International shipping charges, customs duty, import tax and other destination-country charges must be paid by the customer unless otherwise confirmed in writing.

Delivery Delays

Delivery may occasionally be delayed because of weather conditions, courier disruptions, public holidays, strikes, natural disasters, government restrictions, incorrect addresses or other events beyond our reasonable control.

TRM Herbal Stores will make reasonable efforts to assist customers with delayed shipments, but we are not responsible for delays caused solely by courier companies or circumstances beyond our control.

Incorrect Address or Failed Delivery

• Customers must provide a complete and accurate delivery address, mobile number and PIN code while placing an order.
• TRM Herbal Stores will not be responsible for failed delivery caused by incorrect or incomplete customer information.
• If a shipment is returned because the customer was unavailable, refused delivery or provided an incorrect address, additional shipping charges may apply for re-dispatch.

Damaged or Tampered Shipment

Please inspect the outer package before accepting delivery. If the package appears severely damaged, opened or tampered with, you may refuse the shipment and immediately contact our support team.

For damaged, leaking, missing or incorrect products, please contact us within 24 hours of delivery and provide your order number, package photographs and an unboxing video wherever possible.