Privacy Policy

1 Information We Collect

We may collect personal information when you place an order, create an account, request a hair consultation, subscribe to updates, submit a form or communicate with us.

The information collected may include:

• Your full name.
• Your email address and mobile number.
• Your billing and delivery address.
• Order details, selected products, quantities and transaction information.
• Information voluntarily provided through consultation, enquiry or support forms.
• Communication records when you contact our customer-support team.

2 Information Collected Automatically

When you access our website, certain technical information may be collected automatically through server logs, cookies and analytics technologies.

• Internet Protocol address.
• Browser type and browser version.
• Device type and operating system.
• Pages visited and time spent on the website.
• Referral source and general interaction data.
• Cart, login and website-session information.

This information helps us maintain website security, understand website performance, improve navigation and provide a better shopping experience.

3 How We Use Your Information

We may use personal information to:

• Process, confirm and deliver customer orders.
• Provide invoices, order confirmations and delivery updates.
• Respond to product enquiries, complaints, return requests and support requests.
• Arrange or respond to herbal hair-care consultation requests.
• Verify transactions and help prevent fraudulent activity.
• Improve our products, services, website functionality and customer experience.
• Maintain business, taxation, accounting and transaction records.
• Comply with applicable legal and regulatory requirements.
• Send promotional messages only where permitted or where you have provided appropriate consent.

4 Consent and Withdrawal of Consent

How consent is provided

When you voluntarily submit personal information to place an order, make a payment, request delivery, seek customer support or request a consultation, you permit us to use that information for the stated purpose.

Where consent is required for promotional emails, offers or marketing communications, we may request your permission or provide an appropriate opt-in option.

Withdrawing consent

You may withdraw consent for optional communications by using an unsubscribe option, where available, or by contacting us at:

Withdrawal of consent will not affect processing already carried out lawfully. We may also continue retaining or using certain information where required for order fulfilment, fraud prevention, accounting, dispute resolution or legal compliance.

5 Orders and Payment Information

When you purchase products from TRM Herbal Stores, payment may be processed through an authorised bank, payment gateway, UPI service or another payment-service provider.

Payment providers may collect and process information such as card details, bank details, UPI identifiers or transaction authentication information according to their own terms and privacy policies.

We may receive limited payment information such as transaction status, payment reference number, amount paid, payment method and transaction date for order verification and record keeping.

6 Sharing of Personal Information

We do not sell or rent customer personal information. We may share limited information with service providers where necessary to operate our business and complete customer requests.

These service providers may include:

• Courier and logistics companies.
• Payment gateways and banking partners.
• Website-hosting and technical-support providers.
• Email, SMS and customer-communication providers.
• Analytics, security and fraud-prevention providers.
• Accountants, auditors, professional advisers and authorities where legally required.

Service providers should receive only the information reasonably necessary to perform their assigned services.

7 Legal Disclosure

We may disclose personal information when reasonably necessary to:

• Comply with applicable law, regulation, court order or lawful government request.
• Investigate suspected fraud, misuse, security incidents or illegal activity.
• Protect our customers, employees, business, property or legal rights.
• Enforce our website terms, shipping policy, refund policy or other agreements.
• Respond to and resolve legal claims or customer disputes.

8 Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website features and understand how visitors interact with the website.

Cookies may be used for:

• Maintaining website sessions.
• Remembering shopping-cart contents.
• Supporting customer login and authentication.
• Remembering selected website preferences.
• Measuring website traffic and performance.
• Detecting suspicious or unauthorised activity.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent some shopping, login, cart or checkout functions from working correctly.

9 Analytics and External Services

We may use analytics or performance tools to understand website visits, page views, traffic sources, device categories and general browsing behaviour.

These tools may use cookies or similar technologies and may process technical information according to their own privacy policies.

Our website may also contain links to courier services, payment providers, social-media platforms, maps or other third-party websites. Once you leave our website, the privacy practices of the external website will apply.

We recommend reviewing the privacy policy of any external service before providing personal information.

10 Data Security

We use reasonable administrative, technical and organisational safeguards intended to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.

These safeguards may include:

• Secure website connections where supported.
• Access restrictions for administrative systems.
• Account authentication and password controls.
• Server, software and security maintenance.
• Payment processing through external payment providers.
• Backup, monitoring and incident-management procedures.

11 Data Retention

Personal information may be retained only for as long as reasonably necessary for the purpose for which it was collected, including:

• Completing and supporting orders.
• Handling returns, replacements and refunds.
• Maintaining invoices and transaction records.
• Responding to enquiries and resolving disputes.
• Preventing fraud and maintaining website security.
• Meeting taxation, accounting and legal obligations.

When information is no longer reasonably required, we may delete, anonymise or securely archive it as appropriate.

12 Your Privacy Choices and Requests

Subject to applicable law and reasonable identity verification, you may contact us to:

• Request information about personal data held by us.
• Request correction of inaccurate personal information.
• Update your contact or delivery information.
• Request deletion of information that is no longer required, where legally permitted.
• Withdraw consent for optional marketing communications.
• Raise a complaint concerning the use of your information.

We may require sufficient information to verify your identity and locate the relevant customer, order or consultation record.

13 Children's Privacy

Our online store is intended to be used by adults or by persons using the website with the involvement and permission of a parent or lawful guardian.

We do not knowingly request children to independently provide payment information or purchase products without appropriate adult involvement.

A parent or guardian who believes that a child has submitted personal information without appropriate permission may contact us to request review or removal.

14 Business Transfers

If TRM Herbal Stores undergoes a merger, sale, restructuring, acquisition or transfer of business assets, customer information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

15 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business processes, service providers, security practices or legal requirements.

The revised policy will become effective when it is published on this page. Customers are encouraged to review this page periodically.